FAQ’s – FREQUENTLY ASKED QUESTIONS

I am having difficulty uploading my image, what can I do?

If you have trouble uploading your artwork you can email us your artwork at artwork@fbprints.com Please include your order number.

How can I contact customer service?

Feel free to contact us at 888-327-4137 M-F 10am-6pm or by email at quotes@fbprints.com.

Can I use images I found on other websites?

We do not recommend website images because images from websites are low resolution and will not print clearly. In addition, copyright laws protect most internet images therefore unauthorized use may lead to legal procedures.

Can I use scanned images?

Scanning images from printed material  will make a dotted pattern on your image, making the image less clear.

What resolution should my image be in order to print clearly?

We prefer images with a resolution of 300 dpi.

What file types are able to be uploaded?

We accept the following file formats with a max upload of 80MB: JPG, PNG, PSD, AI, EPS, PDF, TIF, PSB. If you have an image file that is not accepted in the upload field of the product page, you can email it to artwork@fbprints.com.

What is the turnaround time for printing services?

There is typically a 2-3 business day turnaround on all orders and can increase to 3-7 business days depending on workload. Shipping is not included in this estimate.

What are your shipping options?

Our shipping options are UPS, USPS, Fed Ex and Pick up. The cost of your shipment depends upon both your location and the weight of the items being shipped. Local store pickup is free.

Where is your store located?

We are located at 8670 W. 9 Mile Rd. Oak Park, MI 48237.

What is your refund policy?
In the event that you cancel an order before production begins, the Customer will be eligible for a refund in the form of in-store credit, which will remain valid for 30 days before expiring. In some cases where no work has been done or no print file has been added to your order we will process a refund back to the payment method used. We will charge a 18% processing fee on all cash back orders

 

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